Chatbot Developer and Bot Marketing Agency

How Chatbots Turn Grocery Shopping Into Smart Shopping

Anybody who’s had their fair share of grocery shopping knows that it’s no picnic. Being a very demanding task, it can be quite an inconvenience to customers when their basic needs and expectations for efficiency are not met. So what if there’s actually a way for brands to make their customers’ shopping experience better?

Introducing chatbots for smart shopping:

One major benefit of chatbots is that they are integrated into customers’ most used apps such as Facebook Messenger so they won’t need to download any additional app; providing convenience and instant accessibility. It’s already one thing to not need to go out of the house… but to not have to download and register in apps is another!

Since it is a messaging tool operating through artificial intelligence and machine learning, a chatbot is mostly – if not entirely – programmed to be conversational and user-friendly, and with natural language processing, customers won’t be able to tell at all whether they are talking to a human or a piece of technology.

Unlike humans, their constant availability and serviceability make chatbots ideal grocers for they can deliver responses and information, grant requests, and process transactions without delay.

They can be your customers’ virtual shopping assistant whom they can turn to 24/7 for inquiries such as product availability, daily deals, and store hours.

With an advanced user interface, your chatbot can guide customers all the way from picking items and filling their virtual grocery carts down to paying for them and checking them out for delivery. Your chatbot can also learn from conversations with users and save customer preferences so each interaction is more personalized than the other; meaning the more a customer uses your chatbot, the more it gets to know them.

Your chatbot can also send updates which have a two-fold use: 1.) for customers to track their purchases and 2.) for you to cross-sell and upsell products through recipe recommendations, inventory updates, or promos. Since your chatbot has learning capabilities, it can identify intent from keywords or even emojis of ingredients or items and be able to suggest recipes and additional products to lead a customer into making a purchase.

You can also increase customer engagement by adding entertainment or utility features in your chatbot such as the option to create their grocery lists or subscribe to daily tips or jokes accompanied by multimedia content for optimal consumption.

Using your chatbot, you can even conduct consumer research and have your customers answer a survey or give feedback about your brand so you can make corresponding adjustments.

All these and more with a chatbot! Be your customers’ ideal grocery store and book a bot demo for your brand now with Alfafusion, the Philippines’ pioneer enterprise bot builder.

3 Game-changing Uses of Chatbots in Retail

Woman shopping in shopping mall and use mobile phone shopping and find promotion. Business shopping situation idea concept.

Along with times changing and technology advancing, customer expectations become more and more unconventional and challenging when it comes to the retail industry. Good thing there are chatbots that can keep up with the evolution of retail and address the multiplex needs of customers. Here’s how chatbots can provide a seamless shopping experience for your customers:

Conversational transactions – Instead of electronic forms, catalogs, or menus, customers can make effortless purchases and order products by simply telling your chatbot what they want. From placing an order to payment and receiving updates, all transactions as well as customer profiles along with purchase histories are generated and recorded in-app for better activity tracking and data management. Transactions will start with your chatbot asking questions about the customer’s likes and preferences and eventually get to what they’re looking for, guiding them step-by-step into purchasing an item. Through progressive instructions and bits of information given one message at a time, you don’t overwhelm your customers with too much information and therefore simplify the whole process.

Accelerated customer service – Chatbots can accommodate a high volume of requests and answer questions or inquiries at any time of day. Whether common FAQs or specific customer concerns, AI-powered chatbots can be programmed to detect keywords, recognize intent, then formulate accurate responses, provide relevant information, and finally transform them into solutions. Because chatbots are present and functional 24/7, you can provide immediate output to customer requests at the same time minimize your response and resolution time.

Personalized products – Increase your sales with personalized products and promotions. With chatbots, you can customize a customer’s item feed based on their likes, preferences, and past purchases as well as target products to the right buyers. You can also utilize a customer’s location and profile or ride current trends and events and send push notifications of product availability, item giveaways, and shop news.

Experience the difference; get a retail chatbot for your business now! Book a bot demo with Alfafusion; the Philippines’ pioneer provider of chatbot solutions to major enterprises.

5 Reasons Why Chatbots are a Big Deal in E-Commerce: Number 5 Will Make You Get a Chatbot Right Away

E-commerce is a shape-shifter. Now it’s taking on a conversational form. Nevertheless, it has always been about two things: making customers and making sales – the two exact things that chatbots are made to do which is why they are the golden geese in E-commerce. Here’s how they do it:

#1: Instant customer service – Chatbots answer inquiries and resolve issues in a blink, since they are powered by artificial intelligence and not human force that you can only summon during business hours, and it is always a good thing when a business can readily accommodate customer concerns upon request.

#2: Seamless transactions – Chatbots can arrange orders for your customers and assist them all the way from choosing items down to making payments. Chatbots turn transactions into simple, navigated conversations that customers prefer better than the long, dragging process of filling out electronic forms and browsing through random ads.

#3: Personalised menu – 10 out of 10 times, people shop online because they are looking for a particular product even if they are not aware of it. With chatbots, you can guide your customers into identifying, then deciding, and then purchasing what they want by asking questions about their preferences and interests and then suggesting items that fit their tastes and satisfy their requirements, letting you upsell and cross-sell products without the need for ads and promotions as well as provide your customers a sense of exclusivity by filtering items based on what they want and don’t want to see.

#4: Personalised offers – It is a known fact that people believe they are spending less on freebies, giveaways, promos, discounts, and coupons when in reality, businesses use those to increase sales. Through chatbots, you can send promos to your customers on their birthdays or other special occasions, since chatbots can record and transform personal information into data that you can use to know your customers in a way that lets you both benefit from each other.

#5: Constant brand presence – Everybody knows that messaging platforms have taken the world by storm, and since chatbots are on Facebook Messenger and other messaging apps, they can deliver product news, order updates, and other store notifications to your customers so you can keep in touch with them at all times and they never forget about your brand. This strategy gets you up-close-and-personal with your customers and earns you their loyalty.

Extra perk: Chatbots are cheaper and easier to build than apps! In an extremely competitive enterprise such as E-commerce where people always switch to something better, you need to get ahead of the competition and give your customers the best online experience yet! Get a chatbot for your business now! Book a bot demo with Alfafusion, the Philippines’ pioneer chatbot provider for businesses that are always eager to press forward.