Chatbot Developer and Bot Marketing Agency

A Customer Service Chatbot Like Bea of BPI is The Next Best Thing That Can Happen to Your Bank

Customer service is now being converted to conversational service which is rapidly becoming the new norm in the B2C (business to consumer) setup. With Messaging as a Platform (MaaP), conversations never have to end and businesses can (1) have direct communication with consumers, (2) personalize customer experience, (3) provide instant, real-time, 24/7 customer service, (4) easily obtain customer feedback, and (5) enhance customer support with a bot-agent message flow; making way for the rise of conversational service. Through chatbots, you can take conversational service to a whole new level. Here’s BEA of BPI to paint a picture of chatbot conversational service in banking:

Just like any chatbot, BEA (BPI Express Assist) collects some basic information and stores conversation records with the user’s consent. BEA first introduces the user to a carousel menu where they can view information about the EMV Debit Mastercard and BPI Credit Cards or locate a BPI branch or ATM.

One of BEA’s most serviceable features is the FAQ section for the EMV Debit Mastercard. Users can browse through all the FAQs and if they cannot find an answer to their question, they can ask the bot and BEA will be able to accurately detect from keywords the user intent.

For questions applicable for both EMV and BPI credit cards, BEA’s algorithm lets her confirm whether the user is asking about credit cards or the EMV card. From application requirements to card availability and delivery, to steps to activating a card and enrolling in online and mobile banking, BEA provides easy access to information so users will no longer have the need to call or pay the bank a visit.

Meanwhile, looking at the bot’s product information display, BEA offers a comprehensive catalog of all BPI credit cards, current promos, and special installment plans. BEA builds the user’s interest in BPI products with benefits and features and then supplies them with an option to fill an application form either online or onsite; driving sales and conversion at the same time.

For BEA to be able to locate a BPI branch, Automated Teller Machine (ATM), or Cash Accepting Machine (CAM) nearby, users just have to input their city or current location or let the app locate them in real time.

BEA’s social skills are also worthy of recognition. BEA can respond to greetings, goodbyes, thank yous, and how-are-yous and even return some I love yous!

Additionally, BEA manages customer satisfaction like a pro. When a user is not getting the information they need, BEA suggests talking to a live agent or contacting BPI through their hotline and other contact numbers to get direct assistance and send customer feedback.

With a friendly, functional, and flexible chatbot like BEA, you can take the lead in delivering conversational service to your customers. Revolutionize customer service in your bank and get a chatbot now! Book a bot demo with Alfafusion, the pioneer bot builder behind BEA of BPI and SAM of Samsung.

Learn What a Superior Product Information Chatbot Looks Like With SAM on FB Messenger:

When it comes to delivering product information, there’s nothing better suited for the job than a chatbot. Aside from breaking down heavy chunks of information into bite-sized, digestible messages and providing conversational customer service, chatbots can also turn simple inquiries into purchases; making them vital for customer retention and conversion. To further demonstrate how far a product information chatbot can take your brand, take a look at Samsung Philippines’ SAM on Facebook Messenger:

SAM stands for Samsung Automated Messagebot. Upon getting started, SAM collects your name, gender, and timezone in order to push personalized content as well as keeps conversation records for intelligence and analytics purposes. Users are given the option to receive notifications about Samsung’s latest promos, products, and events based on their interests.

Users can browse from available promos, Samsung appliances, mobile, TV, and AV products or simply type in a specific product they’re looking for and SAM will cross-sell and upsell promos based on the user’s searches and the product categories they view, providing plenty of opportunities for the brand to convert and sell to customers.

By viewing a product, you can get information on its features, color variants, price, and where to buy. Users can enter a location or check out the official Samsung store list to find stores that sell the product they’re interested in. SAM can also show users a product in its actual color variants; making way for a more engaging product info display.

No matter what Samsung product you inquire about, SAM can automatically recognize which one you’re talking about. From its local retail price down to the most minute specs like camera megapixels, SAM can break down to you detail by detail what you need to know about the product.

Apart from providing extensive product information through product suggestion and prediction, SAM is also trained on enough NLP (Natural Language Processing) to be able to respond to greetings and make small talk. When it finds itself suddenly in unfamiliar dialogues with users, SAM responds with a “How to Talk to SAM” guide along with an option for a live chat support.

You can talk to SAM here if you wanna see for yourself just what a superior product information chatbot really looks like.

Convinced that you need a product information chatbot for your brand yet? Then get started on building your own bot now! Meet SAM’s maker, Alfafusion – a pioneer developer of versatile bots that dominate every industry they’re in. Book a bot demo now!

8 Things Chatbots Can do to Improve Your Commuting Experience

Underdeveloped infrastructure, unreliable highway systems, and overcrowded and heavily polluted commercial areas make up the nightmare that commuters are forced to live through everyday in some – if not most – parts of the world. Even though advancements are made on the daily, transportation systems simply cannot be fixed overnight. However, that doesn’t mean public transportation experience cannot be improved.

Chatbots can reduce the stress and hassle that comes along with commuting by synchronizing existing transportation systems with a commuter’s travel preferences and ideals. There are 8 ways chatbots can do that; but first, what are chatbots? Chatbots are chat-based programs that can be installed in messaging apps and platforms to imitate human conversations and automate operations for businesses from the most simple tasks such as answering inquiries down to more complicated processes like handling purchases. Chatbots have many uses for different industries; and as for the transportation sector, chatbots can offer the following features and functionalities:

Reduce building time and cost – Transportation companies can invest on chatbots with half the cost and time it takes to reconstruct infrastructure. With chatbots that automate communication and provide instant solutions to simple problems, small inconveniences can be avoided while companies work around the bigger problems.

Social media integration – Chatbots can be deployed across multiple channels so users can access transportation assistance on their preferred social media or messaging platform without having to install or navigate their way through any app for everything will be in guided conversation format.

Provide easy access to information – You may find shortcuts to some places but there just isn’t any shortcut to commuting. However, with chatbots, you can easily and quickly access information so you can have a more comfortable commuting experience. A chatbot can plug you in with bus and train schedules, cross-reference your current time and location with traffic time and destination to calculate ETAs, as well as show total route pricing so you can make accurate predictions of your journey.

Multimedia utilization – Chatbots can display maps, photos, GIFs, live videos, and other interactive media aside from text to enhance user experience and maximize utilization.

24/7 instant transportation assistance – A chatbot can assist commuters by answering inquiries and taking charge of in-app transactions anytime, anywhere, at once, in a few clicks or under 140 characters. With natural language processing capabilities of chatbots, they can identify user intent through keywords and respond with the right results. If you’re looking for directions, a chatbot can send you a detailed map of your starting point to end point. If you’re lost, a chatbot can inform you of nearby bus stops. If you’re running late, a chatbot can fill you in on the next train arrival time or even make advance payments for you which you can redeem via QR code scan. And all of it can be done by simply having a conversation with a chatbot.

Real-time updates – Chatbots can send alerts and updates so commuters can be notified of ETAs and whenever there would be a delay in the arrival of buses or trains due to site rehabilitations, platform repairs, and area blockages. This way, commuters don’t have to rely on fixed schedules to make sure that they get to where they’re going on time.

Record and learn from user preferences – Through machine learning technology, a chatbot can record and learn from information input by a user.. If you once indicated that you commute via bike or are travelling with a child, the chatbot will remember and adjust its future responses according to your preferences.

Provide suggestions – By recording and learning from a commuter’s preferences, the chatbot can then provide travel recommendations such as lower-priced rides and alternate routes to help them commute better.

Change in the public transportation scene can begin with a chatbot. Start saving the transportation sector one chatbot at a time! Book a bot demo now and innovate a transportation assistant chatbot with Alfafusion; a pioneer digital marketing and IT firm that builds serviceable chatbots.

A Chatbot That Automates Your Business Processes is Just What Your Car Dealership Needs

With the high value placed on digitization and connectivity these days, how can the automotive industry rev up sales and drive new revenue streams from passing trends and cutting-edge technologies? The answer is what you get from the fusion of the ongoing trend on messaging platforms and the continued development of artificial intelligence – Chatbots. Here’s how chatbots can prompt digital monetization by automating the business processes in your car dealership:

24/7 Instant customer service

With a car dealer chatbot for your business, you make way for minimal wait times, response times, and resolution times; resulting in customer satisfaction and better user experience. When a customer has an inquiry, they won’t have to wait for someone in your team to get the response or result they need for your chatbot will be able to assist them immediately, anytime of the day.

Inventory access

For detailed and comprehensive summaries of your products, your customers can view, browse, and even search through your inventory in a simple click of a button. Additionally, aside from its conversational interface, chatbots are multimedia-enabled so you can send information in text, graphic, or even video format and promote more engaging content to your customers.

In-app transactions

Your customers can book test drives, schedule service center appointments, submit credit applications, and request for cost estimates and finance options right in their messaging apps for your chatbot can process various transactions and manage customer accounts. Your chatbot can store and retrieve customers’ past purchases, services availed, and claimed or unclaimed insurance, discounts, and rewards and update their records with every transaction done within the messaging app.

Push notifications

Chatbots are equipped with push notifications which customers can opt in for application and purchase updates, booking and schedule reminders, and product news; allowing you to cross-sell and upsell targeted products to the most relevant customers.

Lead generation and consumer research

Data is auto-synced in a dashboard and can be exported for analysis. From data accumulated, you can then formulate strategies to improve your products and services and turn potential customers into loyal customers.

No matter how well you think your business is doing, you can’t deny that having a chatbot can make you do better. Improve your performance and get a chatbot now! Book a bot demo with Alfafusion, the Philippines’ pioneer IT and digital marketing agency that innovates competitive bots in every industry.

6 Ways You Can Use Chatbots If Your Business is Show Business

For a business that has content for commodity and contemporaneity as its currency, the media and entertainment industry could really learn a thing or two about how it can wield chatbots – which also lives on content and being up-to-date – to do its bidding. Here are the 6 different ways you can take advantage of chatbot technology if your business is show business:

Branding

Incorporate your brand in its design and give your chatbot a personality. By making people feel as if they’re talking to Oprah herself or having a sarcastic banter with Deadpool, you create a lasting impression on your consumers. You can weave subtle marketing materials such as jokes, catchphrases, or even movie lines and famous quotes and stimulate a certain mood into your conversations with users so each encounter would be an unforgettable one.

Profile display

Chatbots provide a creative and effective way for you to relay information to anyone who comes looking for it. You can have your chatbot tell your life story or show your local time slot or list all the countries that’ll be having an advance screening of your new film and answer all questions or inquiries accurately through intensive bot training. Since they are also functional 24/7, chatbots can accommodate users right away so that they never leave empty handed.

Delivering news and updates

What better way to announce tours, live shows, breaking news, and other updates to consumers than through chatbots that can send personal messages to all the fans and followers of your music, movie, or TV show and keep them always in the know? Since Facebook Messenger is bigger than Facebook, Instagram, or any other app, having your own chatbot on Facebook Messenger as a celebrity, wrestler, or news cast show gives you the ultimate reach and exposure.

Media streaming

Chatbots are equipped with advanced technology that lets them pull up and send files not just in text but also in audio, video, or graphic format. Users will simply click a button or prompt a command to your chatbot and they can easily and instantly access your latest concert photos, new music videos, or previous episodes of your show; therefore providing them a multidimensional experience.

Personalized engagement

Flexibility and versatility is the bread and butter of chatbot technology. Since people love answering quizzes, you can furnish your chatbot with targeted quizzes, personality tests, and polls to keep your users actively engaged. Fans and followers will definitely flock to your chatbot if they can find out which Stranger Things character they are or if they can test how much they know about Parks and Recreation or if they can vote whether LeBron is better than Jordan. As long as you know what matters to your consumers, then your chatbot can expertly hand it to them.

Sales

Chatbots are terrific sales tools for they are capable of cross-selling and upselling products to users through suggestions and recommendations. Based on a user’s basic profile with their location, interests, and preferences, your chatbot can sell tickets and other merchandise in a timely and relevant manner. For example, John lives in California which is the current stop for your ongoing tour; your chatbot will notify John that you’re in town and that tickets are still available and then it’s one more sold ticket you’ve got going for you.

Bottomline? Chatbots provide competent and innovative ways to promote your brand! So how about booking a bot demo with Alfafusion, the Philippines’ pioneer chatbot builder for “It Brands” and getting a chatbot for your label now? 😏

5 Ways Chatbots Put the Fast in the Fast-moving Consumer Goods Industry

The Fast-moving Consumer Goods industry has always been about establishing the value of commodity as necessity in people’s daily lives. Luckily, chatbots can deliver the FAST in fast-moving consumer goods and make sure that your company maintains its profit and never forgets the CONSUMER in the FMCG equation. Here are all the ways how:

#1: Organic conversations

Operations and communication between brand and consumer would come about more naturally and efficiently with chatbots that can read intent, distinguish context, and work from various languages and other written forms of non-standard speech through natural language processing, machine learning, and artificial intelligence.

#2: Streamlined transactions

Chatbots can provide quick, precise responses that simplify and automate the process of ordering goods. Chatbots run through the building blocks of API, in which user data is encrypted to promote a more secure system, therefore making way for streamlined and protected transactions.

#3: Ideal customer support

With chatbots that are programmed to be smart AND available 24/7, wait-times and turnaround times are less than one second. This way, customers can have a pleasant experience with your business because their inquiries and concerns are handled immediately.

#4: Engaging notifications

Chatbots allow you to send push notifications to your customers to keep them updated with promotions, order alerts, product news, and events which also lets you cross-sell and upsell your goods at the same time.

#5: Monitored performance

Chatbots let you monitor your business’ performance from one dashboard where you can do various tasks such as customer relationship management (CRM) and inventory management.

Through processes that are translated into conversations in a controlled system, chatbots stimulate a faster and more convenient exchange between business and consumer. Dominate the FMCG industry with your very own chatbot! Book a bot demo with Alfafusion, the Philippines’ pioneer chatbot builder for megacorporations.

4 Resourceful Ways You Can Use Chatbots to Get More Clients for Your Marketing Agency

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To get clients, you can always go old school and run ad campaigns, ask for referrals, and make a round of cold calls… or you can do it the easy way and let a chatbot handle your sales for you. Here are some smart ways you can use chatbots to get clients for your marketing agency:

Company profile display – Chatbots can be used as a medium for exhibiting all the specifics about your company. You can have your chatbot pull up upon request a portfolio with all your recent works and partnerships with other organizations, a list with an in-depth description of your services, and even the profiles of the people in your team, so even at first encounter, a potential client will already have an idea and impression about your company. This way, you get to introduce AND SELL your company to clients at the same time.

Lead generation – With chatbots, lead generation is now just a walk in the park. You can easily get users’ contact details, budget and other requirements, products or services they’re interested in, and all the other information you may need to turn potential clients into paying clients.

FAQ portal – When you have your own chatbot, people won’t have to go through the trouble of accessing your website or filling out a form because inquiries will be addressed through a series of conversations where you can assist people 24/7 and provide instant answers; letting you sell 24/7 and get instant clients in return.

Appointment bookings – Clients won’t have to email you and wait for a week or two just to get a response because now they can schedule a meeting straight from your chatbot. Now that is a more flexible and convenient way of getting in touch with your business!

Get more clients with your very own chatbot! Book a bot demo with Alfafusion, the Philippines’ pioneer chatbot builder.

5 Reasons Why Chatbots are a Big Deal in E-Commerce: Number 5 Will Make You Get a Chatbot Right Away

E-commerce is a shape-shifter. Now it’s taking on a conversational form. Nevertheless, it has always been about two things: making customers and making sales – the two exact things that chatbots are made to do which is why they are the golden geese in E-commerce. Here’s how they do it:

#1: Instant customer service – Chatbots answer inquiries and resolve issues in a blink, since they are powered by artificial intelligence and not human force that you can only summon during business hours, and it is always a good thing when a business can readily accommodate customer concerns upon request.

#2: Seamless transactions – Chatbots can arrange orders for your customers and assist them all the way from choosing items down to making payments. Chatbots turn transactions into simple, navigated conversations that customers prefer better than the long, dragging process of filling out electronic forms and browsing through random ads.

#3: Personalised menu – 10 out of 10 times, people shop online because they are looking for a particular product even if they are not aware of it. With chatbots, you can guide your customers into identifying, then deciding, and then purchasing what they want by asking questions about their preferences and interests and then suggesting items that fit their tastes and satisfy their requirements, letting you upsell and cross-sell products without the need for ads and promotions as well as provide your customers a sense of exclusivity by filtering items based on what they want and don’t want to see.

#4: Personalised offers – It is a known fact that people believe they are spending less on freebies, giveaways, promos, discounts, and coupons when in reality, businesses use those to increase sales. Through chatbots, you can send promos to your customers on their birthdays or other special occasions, since chatbots can record and transform personal information into data that you can use to know your customers in a way that lets you both benefit from each other.

#5: Constant brand presence – Everybody knows that messaging platforms have taken the world by storm, and since chatbots are on Facebook Messenger and other messaging apps, they can deliver product news, order updates, and other store notifications to your customers so you can keep in touch with them at all times and they never forget about your brand. This strategy gets you up-close-and-personal with your customers and earns you their loyalty.

Extra perk: Chatbots are cheaper and easier to build than apps! In an extremely competitive enterprise such as E-commerce where people always switch to something better, you need to get ahead of the competition and give your customers the best online experience yet! Get a chatbot for your business now! Book a bot demo with Alfafusion, the Philippines’ pioneer chatbot provider for businesses that are always eager to press forward.

How Chatbots Can Help You If Your Business is in the Hospitality or Tourism Field

The more sophisticated technology becomes, the smarter consumers get about what they want. Now that consumers began to favor digital brand interaction, marketers quickly latched on and began to cultivate a breeding ground for E-commerce on social media and messaging platforms, and chatbots and AI are the number one technology that businesses can rely on to meet the ever-evolving needs and demands of consumers. Here’s how chatbots become vital in the online operations of today’s hospitality and tourism enterprises:

Chatbots are multilingual and conversational – They can be programmed to speak and understand any language and relate to the user with conversational terms. With clearly defined intent and the right keywords, chatbots will be able to detect the purpose of the communication, solve problems, and accomplish a transaction.

Chatbots make way for optimal user experience – Aside from transforming the path of purchase by keeping the entire process of booking flights and hotels inside the messaging app, chatbots are capable of on-demand 24-hour information and service which promotes the minimum response and resolution time, making every interaction satisfactory.

Chatbots add more functions to existing services – They give the user the power of flexibility and choice with advanced features such as filtering flights, restaurants, and hotels according to the user’s requirements, analyzing profiles and preferences to recommend directions, tips, and amenities, and acquiring ratings, complaints, and other forms of feedback. Chatbots act as a new reservation channel as well as a logbook for the journey of the user from booking to reviewing.

Chatbots convert engagement to purchase – Content delivered by chatbots can be manipulated to not just engage users but drive them into making a purchase. Travel guides, effective budgeting practices, and handy photography techniques are some helpful and inspiring content that your chatbot can relay to get the user from the ‘dreaming phase’ to the ‘booking phase.’

All these and more await your business. Stay on top and get a bot for your hotel or travel agency now! Contact Alfafusion, the Philippines’ leading builder of sophisticated bots.

Chatbots for Small Businesses

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It is no secret that more and more businesses are embracing the technology of AI and chatbots due to the different uses they have for different industries. Chatbots are commonly used for research, lead generation, customer service, content distribution, and affiliate marketing; but what most don’t realize is that the main goal of AI and chatbots is to provide the best user experience, granting a fair advantage to both large enterprises and small startups. Here’s why chatbots are not only for macro-businesses but for growing small-scale businesses as well:

Chatbots are low-cost. In case you haven’t heard yet, chatbots are relatively quicker, easier, and cheaper to build compared to apps. There are bot stores with flexible packages that vary depending on the number of messages per month and which any business will be able to afford. You can either purchase or even get a free trial of a chatbot that already fits your business needs, use self-service platforms to build a chatbot within a framework, or create your own chatbot from scratch.

Chatbots have more access to customers. Since messaging apps have outplayed social media in terms of consumer usage frequency, customers are now leaning into chat-based transactions, and businesses who can keep up with their customers online have a better edge against their competitors because customers will most likely choose whichever that makes it easier to get a product.

Chatbots are ideal for repetitive tasks. In every business, whether big or small, part of the daily operations involves receiving similar requests or FAQs from clients and customers, and chatbots are perfect for this task for their conversational nature, instantaneity, accessibility, and 24/7 availability.

Chatbots are ideal for low-involvement products. Chatbots are created specifically to provide customer assistance for one-time purchases or products that don’t require much time, effort, and decision-making – which makes them an asset if your business deals with retail or consumer goods.

Chatbots can handle complex conversations. From functional to fun, chatbots can do many wonders for your business. Chatbots have the capacity for rich content such as images and other visual elements, which turns every customer interaction with your business into an engaging experience.

So what are you waiting for? Your very own chatbot might just be the growth spurt your business needs. Get a chatbot for your business now! Book a bot demo with Alfafusion, a premier digitech company in the Philippines with 20 years experience in building and supplying chatbots to businesses of all types and sizes.