Customer Service

Make way for cost and time-effective interactions and automate your customer service with a chatbot.

– Provide instant, real-time, 24/7 customer assistance

– Take care of repetitive tasks

– Accommodate customers without delay and keep wait times, response times, and turnaround times at a minimum

– Handle mass inquiries simultaneously

– Provide customers with accurate and helpful information

– Guide users through in-app transactions

Marketing Support

Generate leads, drive conversion, sustain brand loyalty, and maximize results for brand engagement through customized and targeted marketing content from your chatbot.

– Provide instant responses to sales and marketing inquiries

– Send timely push notifications to users

– Deliver news and announce updates of latest products, services, or features of your chatbot

– Execute promos and contests

– Personalized content and messaging to nurture leads

– Target ads and messaging based on data collected from users

– Direct users to your online channels and accumulate website and social media traffic

C-Commerce

Make the revolutionary shift and increase your sales with an eCommerce chatbot.

– Seamless transactions with a conversational interface and in-app ordering and payment system

– Cross-sell and upsell products by providing product suggestions and personalized offers based on user preferences, searches, and purchase history

– Filter products to display the most relevant products to users

– Push alerts to customers on the ordering status of their purchased items.

Research

Analyze customer interactions and data through effective customer relationship management (CRM) and gain competitive insight on your users.

– Track and monitor the duration and frequency of usage and transactions

– Apply right profiling to target potential customers and retarget existing ones

– Get customer feedback via user ratings

– Conduct consumer research via short surveys to adjust strategies and approach

Recruitment

Streamline your hiring process and increase efficiency with automation.

– Notify users of current job openings in your company

– Upgrade applicant experience and make information readily available from company profile to job description

– Answer inquiries promptly upon request

– Hold initial interviews via chat and pre-screen applicants

– Set up meetings and calls with qualified candidates

– Send push reminders of schedules and requirements to interviewees

HR Management

Improve employee performance and productivity by delegating basic administrative tasks to your chatbot.

– Send email, memo, and appointment alerts to employees

– Allow users to respond to messages and alerts

– Collect employee information and allow access to employee records

– Supply and receive request forms and other common documents

– Schedule meetings and events

– Gather feedback, suggestions, and even complaints from employees

Training and Education

Augment corporate training and professional development by utilizing a chatbot for learning support.

– Provide a walk-through of the company and nature of work to facilitate the onboarding process

– Instant access to training and educational materials and present them in digestible yet informative pieces

– Answer inquiries as well as lesson-related questions to improve retention

– Make use of multimedia content such as images, GIFs, audio and video files, and other interactive media to support learning resources and enhance user experience

– Send studying tips and suggestions to aid in the learning process

– Test users’ knowledge through in-app quizzes

Entertainment

Design users’ brand experience and innovate ways to keep them engaged with your chatbot.

– Integrate your brand in your chatbot and set its tone and personality to create a lasting impression on users

– Exchange greetings and jokes and hold banters with users

– Get creative with content and present information by storytelling, creating lists, or even roleplaying

– Send news and updates, promote events, and offer merchandise to relevant users in a timely manner

– Display images, GIFs, videos, and audio files for a multifaceted experience

– Indulge users with quizzes and personality tests for a unique and personalized experience